Dear Valued Patient:
We plan to re-open on May 20, 2020 to a limited schedule by appointment only—please set appointment online or call or email first.
We look forward to see you again soon! We place the highest priority on the health and safety of our patients and our eye care staff. Please read below:
Please read the following carefully to prepare for your visit to our office. We are implementing many new and more stringent procedures to ensure the health and safety of our patients and eye care personnel based on guidelines from the Alameda County Health Department and the CDC to help prevent the spread of COVID-19. During this time we are requiring the following for every patient and in-office encounter:
+We are starting with a limited schedule of appointments for better social distancing and for the safety of our patients (thank you in advance for your patience and understanding).
+All visits are by appointment only, there are no walk-in visits available
+All patients are required to wear their own personal mask before entering the office
+All patients are required to check in over the phone before their appointment
+Insurance coverage verifications must be taken care of before entering office for appointment
+Patient will wait outside in car until notified by text or email when they can come in for their appointment, upon entering, patient’s temperature will be taken and their hands sanitized with alcohol cleaner
+There will be no waiting area in the office, patient will be seen right away-please be on time
+Family or caregivers will need to wait outside in the car, as we will only allow patient to enter office. Verbal consent for minors is acceptable. Updates will be given family or caregiver over the phone as needed.
+All glasses, contact lens orders will be by curb side pick up only—please call or email and we can help you set up a time to pick up your eye wear safely, maintaining social distancing
Our doctors and staff will increase our cleaning and sanitizing protocols:
+We have the latest HEPA air filters with UVC light disinfection to destroy bacteria and viruses
+Wearing protective face shields and surgical masks and medical grade disposable gloves
+All exam equipment and every surface is sanitized fully with hospital grade sanitizer after each patient encounter
+We have a new safe system of disinfection for all frames which have been touched or tried
+We screen all patients by phone to assure they have been healthy prior to their appointment
+All staff and doctors have passed additional training in more stringent sanitizing protocol
Thank you for your patience and compliance to these new and required guidelines. Our goal is to take care of your eye care needs while keeping you and your family healthy. We also want to help our community overcome this pandemic.
We will get through this together.
Please let us know if you have any questions or need more immediate assistance.
Please stay safe and stay healthy.